Jobber’s quote follow-up templates are popular because shops freeze at the keyboard. The fix is not poetry. It is a link and a reason. Every follow-up should let them approve or pay without hunting.
Unpaid quote — day 2
Unpaid quote — day 7
Invoice — same day if you left without payment
You should have collected on site. If you did not: pay link, photos on the bill, due upon receipt.
Invoice — day 3 and day 10
Same link every time. Do not write a novel. After that, call. After that, stop work for that customer. Follow-ups in TradeCommands are on by default with the pay link in the email — not a Zapier toy.
What never to send
- “Just circling back!” with no link.
- Guilt. You did a job. They owe money. That is not mean.
- A review ask on an unpaid invoice. Reviews after they pay.
Email or text?
Both if you have permission. Text gets opened. Email has the paper trail. Same link.
How many times?
Two automated, one human, then a decision. Infinite nudges train them to ignore you.
